Explore Eko's Core Features
From persistent memory and direct integration to robust testing and reliability, Eko is built from the ground up for enterprise workloads.
Persistent memory
Upload your docs, policies, and guides and Eko will remember them in every conversation.
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Inside your stack
Eko connects directly to your CRM, order management, ticketing, and internal databases, just like a teammate.
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Centralized escalations
When a ticket needs human attention, it lands in a shared inbox where anyone on your team can jump in.
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Full visibility into every interaction
See everything at a glance
Track your resolution and escalation rates in real-time. Compare agents to optimize performance.
Real-time analytics built in
Track volume, resolutions, and customer satisfaction as Eko handles your support.
Last 7 days
Audit logging
Every action Eko takes is logged and traceable so your team stays in full control.
Performance tracking
Eko improves over time based on user feedback and escalation trends.
On-premises
Keep all conversations and sensitive info on your own servers.
Customer insights
See what customers ask about, grouped by topic and trend over time.
Connect to anything with Eko Actions
Eko has the tools it needs to serve your customers, connecting to your database, webhooks, and external services.
Connect to anything with Eko Actions
Eko has the tools it needs to serve your customers, connecting to your database, webhooks, and external services.
Trigger webhook
POST passenger context to internal endpoint
Passenger service system
Fetch latest PNR and flight status
Resolution
Auto-rebooker
Submit rebooking request to inventory
With out-of-the-box integrations
Salesforce
HubSpot
Zoho
Pipedrive
Shopify
WooCommerce
BigCommerce
Magento
Zendesk
Intercom
Freshdesk
Gorgias
Slack
Twilio
SendGrid
Mailchimp
Stripe
PayPal
Braintree
Adyen
PostgreSQL
MySQL
MongoDB
Supabase
Firebase
Dropbox
Google Drive
OneDrive
Box
GitHub
GitLab
Zapier
n8n
Make
Notion
Jira
Linear
Linear
Asana
ClickUp
AWS
Google Cloud
Azure
Segment
Mixpanel
Amplitude
OpenAI
OpenAI